Privacy Policy
October 2025
This website privacy policy applies to [
www.keepingwastrong.com.au] (the
Site). The Chamber of Commerce and Industry of Western Australia Limited (
CCIWA) administers and maintains the Site.
About this privacy policy
This website privacy policy sets out how we collect, use and disclose information collected through the Site.
This privacy policy does not apply to external websites that are linked on the Site. We are not responsible for, and do not endorse or otherwise approve, the content, privacy policies or practices of third-party websites that are linked to the Site. If you follow a link to another website from the Site, we recommend you read the privacy statement or policy of that other website to understand what it does with your information.
Information that we collect
Personal information
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, or is recorded in a material form or not. It includes your name, age, gender, contact details, health and race (health and race are also sensitive information). It also includes indirectly identifiable information, such as metadata or behavioural data. In this privacy policy, a reference to personal information includes sensitive information.
We may collect personal information that you choose to give us or when it is reasonably necessary for any of our functions or activities.
You may request to delete this information at any time. Please contact us via the details below for further information.
Website visit data
When you view pages on the Site, some technical information is collected about your visit. For example:
- your server address;
- your top-level domain name (e.g. .com, .au, .gov);
- the date and the time of your visit;
- the pages you accessed and documents you downloaded;
- the country you are visiting from;
- the address of the last website you visited;
- the type of browser and operating system you are using; and
- what devices and operating systems you used to access our site.
Only some of this information may be considered to be personal information.
How we collect this information
Requests to provide information
Generally, you will know if we are collecting your personal information because we will ask you for it (i.e. we will ask you to provide your name and contact details). For example:
- When you or your organisation sign the petition, write a letter to an MP or subscribe to CCIWA’s communications, you will be asked for your first name, last name, postcode and email address.
- When you or your organisation make enquiries through the Site; and
- When you or your organisation browse, make an enquiry or otherwise interact on the Site.
Providing us with the requested information is voluntary. If you do not choose to provide us with the requested information, we may not be able to respond to you or provide you with the service you are seeking.
In some circumstances, we collect personal information from a third-party source. For example, we may collect personal information from your organisation, other organisations with whom you have dealings, state and regional chambers, government agencies, a credit reporting agency, an information or service provider or from a publicly available record.
Where we collect your personal information from third parties, we may use that information for a number of other reasons, including to provide you with other services.
We collect information from the Site including the number of visits, dates of visits, pages viewed and navigation of the site. The purpose of collection is to improve users experience of the Site and for record keeping purposes.
Automatic collection through the website – use of cookies
When you visit the Site, some statistical information is collected about how you interact with the Site (e.g. when you visited, what you do on the Site and whether you complete any request for services form on the Site). We use 'cookies' to collect this type of information. A cookie is a small block of data that is shared between a web server and your computer's browser.
If you do not want cookies to be placed on your computer, you can disable them using your web browser. If you “opt out” of using cookies, some of the features on the Site may not function fully and your ability to browse, read and download information may be impaired. Please contact us to access our services by other methods.
Automatic collection by third parties
We use online tools to gather information about visitors to the Site and to help us improve the Site and deliver services. We use software provided by third party vendors, including the following:
- Google Analytics – a web analytics service that we use to collect data about how you use the Site and services.
- Microsoft Clarity – a web analytics service that we use to collect data about how you use the Site and services.
To find out more about how these third parties handle your personal information, please review their privacy policies.
Use and disclosure
Personal information
The personal information you provide us through the Site will be used for the primary purpose for which it was collected. For example:
- to sign a petition;
- to write a letter to a Member of Parliament;
- to allow us to respond to your questions or feedback; and
- where you have requested, to subscribe you to an email newsletter to receive regular updates.
Use of web analytics data
We use the information collected about how you use the Site and how the Site performs during your visit for statistical and system administration purposes. We do this to help:
- monitor and understand usage trends to make sure the Site is meeting the needs of its users;
- understand and enhance your experience of the Site (for example, to improve content or make performance improvements); and
- monitor and protect the Site from cyber security threats.
We do not use this information to identify you or match it with any other personal information we collect from you.
Other use and disclosure
We may also use or disclose your personal information:
- for a purpose related to that for which it was collected if you have consented to that use or disclosure, or if you would reasonably expect the personal information would be used for that related purpose;
- to third parties (note, some may be located in Australia and other countries), such as:
- your or our representatives;
- service providers engaged by us in connection with this Site (ie hosting services, email services, analytics services, etc);
- consultants and professional advisers;
- where required or permitted by a law of Western Australia (e.g. under the Freedom of Information Act 1992); or
- if we are required by law to do so (e.g. by a court or tribunal order, or a law of the Commonwealth).
Access and correction
You may request access to documents that contain your personal information which are in our possession. You may also request the correction of documents which we hold that contain your personal information if you believe that personal information is incorrect, incomplete or out of date.
Please contact us via the details below for further information.
Marketing
You consent to us using your personal information for sending you information, including promotional material about us, as well as the products and services of our related entities and third parties, now and in the future.
If you do not want to receive marketing information from us, you can unsubscribe in any of the following ways: by emailing us at
[email protected] or by clicking on the “unsubscribe” link in any automated emails that you have received from us.
Sensitive information
In limited circumstances we may collect information, which is considered sensitive information, e.g. if you are injured at an event promoted or delivered by us, we may collect health information about you in an emergency or otherwise with your consent.
Can you deal with us anonymously
You may choose to remain anonymous or use a pseudonym in your communications with us where it is lawful and practicable. Sometimes we may require your real name.
If you choose not to provide your personal information to us for the purposes set out in this Privacy Policy, we may not be able to provide you with requested information, products or services, or to effectively conduct our relationship with you.
Contact us
The Site is administered by CCIWA. Please contact CCIWA if you would like to seek access to or correct the personal information we hold about you:
Your concern or complaint will be directed to the appropriate complaint manager who will consider and respond to your complaint within a reasonable period of time.
Subject to the Privacy Act, we will, if practicable, generally provide you with access to your personal information and will take reasonable steps to amend any personal information about you which is inaccurate or out of date. We will provide you with reasons if you cannot access your personal information or the information cannot be updated.
It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Office of the Australian Information Commissioner who may investigate your complaint further.
Artificial Intelligence
We may use artificial intelligence (AI), including generative AI solutions, as part of our business services. Your personal data may be processed by AI as part of your business interactions with us from time to time. Where generative AI tools are used, we ensure that any personal data is handled with our data protection obligations. We do not use AI to make automated decisions that have legal or significant effects on an individual.
Data Retention
We will only retain your personal information for as long as reasonably necessary, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
We may retain your personal information for a longer period if:
- it is required or authorised by law;
- it is reasonably necessary for a lawful purpose including for our legitimate interests; and
- authorized or consented by you.
We keep retention periods under regular review. Once the retention period expires, your personal information shall be deleted or anonymized.
Data Breaches
A data breach occurs when personal information that we hold is subject to unauthorised access or disclosure or is lost.
A data breach may be caused by malicious action (by an external or insider party), human error, or a failure in information handling or security systems.
Examples of data breaches include:
- loss or theft of physical devices (such as laptops and storage devices) or paper records that contain personal information
- unauthorised access to personal information by an employee
- inadvertent disclosure of personal information due to ‘human error’ (for example an email sent to the wrong person)
- disclosure of an individual’s personal information to a scammer, as a result of inadequate identity verification procedures.
The Notifiable Data Breach (NDB) scheme of the Privacy Act requires us to notify affected individuals and the Commissioner of eligible data breaches. An eligible data breach occurs when the following criteria are met:
- There is unauthorised access to or disclosure of personal information held by us (or information is lost in circumstances where unauthorised access or disclosure is likely to occur).
- This is likely to result in serious harm to any of the individuals to whom the information relates.
- We have been unable to prevent the likely risk of serious harm with remedial action.
We have a Data Breach Response Policy which sets out the detailed and prescriptive steps and procedures to be followed if we experience a data breach or suspect that a data breach has occurred.
Further information
Further information about the application of the Privacy Act can be found at the website of the Office of the Australian Information Commissioner at
www.oaic.gov.au.
Changes to our Privacy Policy
We reserve the right to update and change this privacy policy from time to time in order to reflect any changes to the way in which we process your personal data or changing legal requirements.
In case of any such changes, we will post the changed privacy policy on the Site or publish it otherwise. The changes will take effect as soon as they are posted on the Site.
Express Consent
By using this Site, you acknowledge and agree that you have read this Privacy Policy and you consent to its terms.
